You re covered with eXcell . We offer our temporary employees full benefits. Always have. Always will. Join us! Contract to Hire Opportunity The Desktop Support Tech will be providing frontline customer support at their Tech Cafe, including hardware and software troubleshooting and diagnosis and end user related request. Troubleshooting and repairing laptops, phones and related tasks as assigned. Overview Provide technical assistance for end user questions issues on Windows 10 and Microsoft Office 365 Assist in configuring cell phones with both iPhone and Android Work in open air Tech Caf handling multiple intake methods Install and perform minor repairs to computers and peripheral equipment Set up IT equipment for employee use and onboarding task Maintain records of daily tickets and documentation Prepare and schedule machine replacements loaners Provide outstanding customer service, delivery and follow up Key Qualifications Team Player Self Starter Technology Guru Ability to Multitask Great Personality Excellent Communication Customer Service Skills Special Requirements Valid Driver s License On a daily basis, must do quite a lot of walking, lifting, and physical activity Overview Perform desk side support service per predefined location specific service process Perform video conferencing end user support and meeting setup Manage workflow and service request through the Remedy call ticketing system Imaging reimaging end user desktop and laptop machines Software installation, configuration, and troubleshooting for end users Hardware and software upgrades General Desktop Support Project Coordination Move activities High level of customer focus and strong customer support commitment Facilitate communication with customers, partners, and vendors Support and assist colleagues commit to and be accountable for overall group success Work with other support groups and vendors to provide seamless support to customers Monitor, analyze, and address reliability and performance issues Analyze problems, develop creative solutions, and assess risks benefits Develop strategies for resolving issues and preventing future occurrences Work with 3rd level support group to assist with application design development upgrade testing and implementation Assess and address compliance with applicable IP Policies, Standards and Technical Controls Continually keep abreast of and understand client s IP policies, standards, and technical controls and compliance process advocate and promote IP awareness and compliance Document supported system and application procedures and processes Keep abreast of technology changes and operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service andor reduce costs Participate in Change Management Process (scheduled outages) Occasional after-hours and weekend support required Qualifications 5+ years IT work experience preferred Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems, or Computer Science (preferred) Demonstrated expertise in configuring, installing, and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management Working knowledge of remote access Remote Desktop and Virtual Private Network Must be customer focused and have effective productivity work output Must be a team player and able to work with minimal supervision Experience using administrative tools and working knowledge of Microsoft Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP IP Experience working in a wireless network environment Working knowledge of troubleshooting ticketing systems such as Remedy Working knowledge of troubleshooting Video Conference systems - Tandberg, IOCom a plus Lean Sigma experience a plus We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
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